My response rate is not at a 100% for a particular time frame, however, there are no new reviews to respond to when I use the “unresponded” filter in reviews inbox.
This occurs when a review has been marked as responded, but a response was not written or published yet. If a response was recently written, please be patient. If the response was written a long time ago, then click on the review status “responded” and filter for the time frame the response is missing for. Once you see a review with a curved arrow instead of a tick mark, this should indicate to you the review which has not been responded to. When you have found the review, you should be able to figure out if the response was not published by the review portal or if it is just not being pulled into TrustYou.