My Facebook account has been connected to TrustYou but I still do not see any information, how can I fix this?
If you cannot see any data from your Facebook account, it means that your Facebook page has not been made public. We cannot pull data from a page that is private and not available to those who are not signed into Facebook.
To add brands to your monitoring click Add Brand and input the brand name and social media accounts into the fields provided.
My social accounts are wrong, how can I change them?
To add or change social media accounts, click the gear next to your hotel’s name in the top panel on the Social Tab. Hovering over the ? provides examples on how to connect your accounts. Click Save to save your changes.
Should you encounter any challenges during the setup process, please contact us at email@example.com and we will be pleased to assist you.