Videos: General (8)
This video will teach you everything you need to know about working with the Meta-Review Tab on TrustYou.
How to manage TrustYou Alerts
Learn how to set up TrustYou email and Twitter alerts and choose what content gets delivered to you when your hotel(s) receives a new review or tweet.
How to use the review inbox
Learn how to filter for reviews in the reviews tab and work with the reviews presented. You also learn how to keep your inbox organized and appropriately mark reviews that have been responded to.
How to create a custom tile
Learn how to create a new tile if you are not finding the data you would like to see by using the custom tile option.
How to use the settings (Twitter)
Learn how to change your account settings.
Overall score vs performance score
Learn how to differentiate between the Overall and Performance Score. This video helps you understand how incoming reviews can impact these scores and how to better understand and work the statistics presented.