Best practices: Configure TrustYou Messaging to Prevent Negative Reviews

If your primary goal is to prevent negative online reviews of your business, TrustYou Messaging can help you capture customer feedback in real time, and turn negative issues into positive customer experiences.

Configure TrustYou Messaging for Prevention: 

  1. Create Outreach sequences to welcome customers and gather feedback
  2. Link to your text message signup page in customer emails and on your website
  3. Add & edit saved replies for quick follow up to service issues
  4. Promote your text messaging phone number with signage at your business

Other best practices

Create & Manage Saved Replies

Saved Replies allow you and your team(s) to save common responses to frequent questions. It’s also a great tool for outgoing Welcome Messages, Reservation / appointment confirmations, or promotional announcements. It will increase efficiency and standardize messaging to your customers.... read more »

6 Things to “Be” When Texting Your Customers

1. Be Personal Tailor Your Communications to Each Customer and Invite Conversation  Your customers’ text message inboxes are sacred! This is where they have intimate conversations with their friends, their families and colleagues. Differentiate yourselves from the appointment reminder robots... read more »