Best practices: Configure TrustYou Messaging to Improve Internal Operations

If your primary goal is to improve your internal operations, TrustYou Messaging can help your team stay organized and avoid mistakes.

Configure TrustYou Messaging to Improve Operations:

  1. Forward team email accounts into your TrustYou Messaging shared inbox
  2. Create teams for each of your customer facing departments
  3. Use internal notes to share information within and between teams
  4. Send text messages to communicate with your “mobile” colleagues

Other best practices

Create & Manage Saved Replies

Saved Replies allow you and your team(s) to save common responses to frequent questions. It’s also a great tool for outgoing Welcome Messages, Reservation / appointment confirmations, or promotional announcements. It will increase efficiency and standardize messaging to your customers.... read more »

Configure TrustYou Messaging to Prevent Negative Reviews

If your primary goal is to prevent negative online reviews of your business, TrustYou Messaging can help you capture customer feedback in real time, and turn negative issues into positive customer experiences. Configure TrustYou Messaging for Prevention:  Create Outreach sequences... read more »