Best practices: Configure TrustYou Messaging to Delight Customers

If your primary goal is to delight your customers, TrustYou Messaging can help you welcome customers to your business, anticipate customer needs and questions, and treats your customers as as humans, not transactions.

Configure TrustYou Messaging to Delight Your Customers

  1. Create Outreach sequences to welcome customers and gather feedback
  2. Use saved replies to send timely & relevant customer updates (ex: “Your table is now ready.”)
  3. Promote your text messaging phone number with signage at your business
  4. Link to your text message signup page on your website and in emails

Other best practices

Create & Manage Saved Replies

Saved Replies allow you and your team(s) to save common responses to frequent questions. It’s also a great tool for outgoing Welcome Messages, Reservation / appointment confirmations, or promotional announcements. It will increase efficiency and standardize messaging to your customers.... read more »

Configure TrustYou Messaging to Prevent Negative Reviews

If your primary goal is to prevent negative online reviews of your business, TrustYou Messaging can help you capture customer feedback in real time, and turn negative issues into positive customer experiences. Configure TrustYou Messaging for Prevention:  Create Outreach sequences... read more »