We regret that you were not satisfied with our service. We value your constructive criticism and we would very much appreciate if you could take a few minutes to let us know what you did not like during your stay. Thank you very much.
With which department or service were you dissatisfied?
What did you expect instead?
In this case please provide your email address or telephone number.
Have you been to the Travel Charme hotels before?
If not: How did you learn about Travel Charme?
Why did you choose Travel Charme?
Have you been to the Travel Charme hotels before?
How did you learn about Travel Charme?
Why did you choose Travel Charme?
If you review your wohle stay, how would you rate the following?
cleanliness of your room on arrival
size and facilities of the booked room
cleanliness / housekeeping of your room throughout you stay
regionality und freshness of the food
helpfulness concerning requests
service and friendliness of staff
internet, wifi and technical facilities
Did you use the digital guest information system in your room (tablet)?
How user-friendly do you think the system is?
Did you have all the information you were looking for?
Are you basically interested in this kind of information?
Which department of the hotel has attracted your attention in a positive/negative way?
Our culinaric offer
In addition to our breakfast buffet, we offer further meals at our restaurants.
Where did you eat instead?
How would you rate the following?
regionality and freshness of the food
price-performance ratio of the food
price-performance ratio of the beverages
Ambience and feel good factor
flexibility concerning special requests
friendliness of the staff
PURIA Spa - Wellness on holiday
Which areas of the SPA did you use?
Did you book any additional treatments?
How would you rate the following?
variety of cosmetic treatments
quality of the cosmetic treatments
price-performance ratio of the cosmetic treatments
variety of treatments like massages and peelings
quality of the body treatments
price-performance ratio of the body treatments
advisory skills of the staff
service and friendliness of the staff