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Dear Guest,
We strive to give you the perfect hotel experience during your stay with us. To make certain that we are on the right track, we would very much appreciate if you could take a few minutes to let us know how we are doing. We value and appreciate your feedbak, be it praise, suggestions or constructive criticism - it is all welcome, since it will help us to improve standard of our service.

Thank you very much and we are looking forward to seeing you soon,

Your Travel Charme host.

Your review *

Please write a few sentences about your experience at our property. Your feedback helps us to improve our services. Number of remaining characters: .

Would you recommend this hotel? *

How would you rate your stay in general? *

We regret that you were not satisfied with our service. We value your constructive criticism and we would very much appreciate if you could take a few minutes to let us know what you did not like during your stay. Thank you very much.

With which department or service were you dissatisfied?

What did you expect instead?

May we contact you?

Yes No

In this case please provide your email address or telephone number.

Have you been to the Travel Charme hotels before?

Yes No

If not: How did you learn about Travel Charme?

recommendations by friends and family travel agency news papers / other media google other websites advertising in general cooperations / partnerships

Why did you choose Travel Charme?

service and quality location loyalty / personal connections to the hotel / staff room rate review sites ratings

Have you been to the Travel Charme hotels before?

Yes No

How did you learn about Travel Charme?

recommendations by friends and family travel agency news papers / other media google other websites advertising in general cooperations / partnerships

Why did you choose Travel Charme?

service and quality location loyalty / personal connections to the hotel / staff room rate review sites ratings

If you review your wohle stay, how would you rate the following?

booking

check in on arrival

cleanliness of your room on arrival

size and facilities of the booked room

cleanliness / housekeeping of your room throughout you stay

variety at breakfast

regionality und freshness of the food

check out on departure

helpfulness concerning requests

handling of complaints

service and friendliness of staff

price-performance ratio

internet, wifi and technical facilities

Did you use the digital guest information system in your room (tablet)?

Yes No

How user-friendly do you think the system is?

Did you have all the information you were looking for?

Yes No

Are you basically interested in this kind of information?

Yes No

Which department of the hotel has attracted your attention in a positive/negative way?

Our culinaric offer

In addition to our breakfast buffet, we offer further meals at our restaurants.

Did you make use them?

Yes No

Why

price-performance ratio variety at breakfast flexibility other

Where did you eat instead?

another hotel another restaurant super market other

How would you rate the following?

variety of the food

quality of the food

regionality and freshness of the food

price-performance ratio of the food

variety of the beverages

quality of the beverages

price-performance ratio of the beverages

Ambience and feel good factor

service of the staff

flexibility concerning special requests

friendliness of the staff

PURIA Spa - Wellness on holiday

Which areas of the SPA did you use?

pool area sauna and resting area fitness area

Did you book any additional treatments?

Yes No

Why?

price-performance ratio lack of variety flexibility = no appointments available insufficient information regarding the treatments other

How would you rate the following?

variety of cosmetic treatments

quality of the cosmetic treatments

price-performance ratio of the cosmetic treatments

quality of the products

variety of treatments like massages and peelings

quality of the body treatments

price-performance ratio of the body treatments

advisory skills of the staff

service and friendliness of the staff

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